Shipping policy

 

We are committed to delivering our luxurious fragrances to you with the utmost care and precision. To ensure a seamless experience, please review the following shipping guidelines:

  1. Order Processing
    All orders will be processed and shipped within 2-3 days of receipt of payment. Please note, we do not offer cash on delivery as a payment option.

  2. Delivery Locations
    We are pleased to offer shipping services across India. Shipping charges will vary depending on your delivery location, and any handling or convenience fees may apply in the case of special delivery requests.

  3. Free Shipping
    We offer free shipping on all orders above INR 6,500. For orders below this amount, the shipping cost will be a flat amount of INR 150.

  4. Delivery Timeframe
    Standard delivery times range between 5-10 days, although delays may occur due to circumstances beyond our control, including but not limited to transportation issues, customs delays, or shipping carrier disruptions. While we strive to meet these timelines, delivery dates are not guaranteed in such events.

  5. Tracking Information
    Once your order has been dispatched, you will receive an email within 48 hours containing the details of the shipping provider and tracking information to follow your order's journey to you.

  6. Address Changes
    Please ensure that the shipping address provided at checkout is correct, as no changes can be made once your order has been processed.

  7. International Shipping
    Should you require international shipping, please contact us for assistance. All duties and taxes for international orders will be the responsibility of the customer and are not included in our shipping fees.

  8. Product Security
    All products are carefully packaged to ensure their safe arrival. If your order arrives damaged, please refer to our Return & Refund Policy for assistance.

  9. Unforeseen Circumstances
    Delivery times are estimates, and we cannot be held responsible for delays due to circumstances beyond our control, such as weather conditions, natural disasters, or interruptions in transportation networks.

The Visionary Behind Chantèro

Chantèro is the vision of Paridhi Sachdeva, a legal professional turned perfumer, whose deep-seated passion for fragrance led her to redefine India’s luxury perfume landscape. Her journey from the discipline of law to the poetry of scent was driven by an unwavering love for fragrances and the desire to bring world-class perfumery to discerning Indian consumers - creating a house where heritage meets contemporary elegance.